Gorgias is the #1 eCommerce helpdesk for Shopify, Magento and Bigcommerce merchants. We work with 6,000+ brands like Steve Madden, Timbuk2, and Marine Layer.
Who is Gorgias for?
Fast growing online merchants on Shopify, Magento 2 or BigCommerce that need a scalable helpdesk. Gorgias can detect up to 54 languages, making it suitable for brands around the world.
If a merchant is unable to keep up with their customer service tickets, or is looking for a way to centralize all customer conversations, or is interested in turning CS into a revenue generator, then Gorgias is for them.
Why Gorgias over other helpdesks?
- Gorgias was built for ecommerce, with deep integrations with Shopify, Magento 2 and BigCommerce which lets merchants see customer data and edit, refund, cancel or create orders right through their helpdesk
- Integrates seamlessly with top eCommerce apps
- Automates up to 20% of ticket volume using machine learning
- True omnichannel management including SMS, phone, live chat, Facebook and Instagram comments and DMs, all in one place
- Gorgias is priced to grow with brands - starting at $60/month, all plans include an unlimited number of users and access to top integrations
Results
- Improve your team efficiency, customer retention and conversion rate with best in-class customer service.
- Small-to-medium and enterprise ecommerce businesses see drastic reductions in their first-response and resolution times using Gorgias.
Ohh Deer Case Study
Ohh Deer uses Gorgias Chat to provide excellent CX & generate revenue by $12,500/quarter
Challenge
The Ohh Deer team previously used six different platforms to manage their customer support. This resulted in challenges around efficiency, data, reporting, and revenue tracking.
Solution
After moving to Gorgias, the team achieves maximum efficiency. Thanks to Gorgias' chat campaigns, they also increased their CSAT score and have maintained a 4.95 average as well as generating about $12,500 in additional revenue per quarter as a direct result of helping customers via live chat.
Centralize all your support tickets in one place
Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
